FAQ
Eve of Public Holiday & Public Holiday ticket pricing is equivalent to weekend ticket pricing.
Kindly refer to the individual cinema for ticket pricing.
The Digital halls showcase movies in digital 3-D and 2-D featuring the Dolby Digital Cinema System with outstanding Dolby full surround sound audio quality and reliability. The Dolby Digital Cinema allows movie goers to be engaged in a much richer and compelling manner in terms of realism.
The Digital 2-D projection promises higher resolution images and state-of the art digital sound as the overall quality does not degrade over time as with the 35mm film format.
Films in Malaysia are rated according to the following ratings:-
U - The film can be watched by all ages and consists of positive depictions of values.
P13 - The film is not suitable for individuals below 13 and any viewers of that age must be guided by a parent or guardian.
18 - The film is only suitable for viewers aged 18 and above as it contains images of violence, horror and sex, as well as religious, political and social elements.
U - The film can be watched by all ages and consists of positive depictions of values.
P13 - The film is not suitable for individuals below 13 and any viewers of that age must be guided by a parent or guardian.
18 - The film is only suitable for viewers aged 18 and above as it contains images of violence, horror and sex, as well as religious, political and social elements.
Not all films are subtitled. Please approach our Box Office staff for more information on which films have subtitles.
Yes, as long as your child is above the height of 90cm (0.9m), he / she will require a movie ticket. Children below the above mentioned height can enter for free, but will not be entitled to their own seat.
Employing overhead speakers as well as surround speakers, Dolby Atmos creates realistic and natural sound experiences that envelop and involve you in the story.
Dolby Atmos is a completely new platform for cinema sound. It provides maximum creative freedom for filmmakers and ensures that you will hear the soundtracks exactly as their creators intended.
Now available at LFS Summer Mall, Kota Samarahan.
Dolby Atmos is a completely new platform for cinema sound. It provides maximum creative freedom for filmmakers and ensures that you will hear the soundtracks exactly as their creators intended.
Now available at LFS Summer Mall, Kota Samarahan.
Two seats join together. Twin seats are also known as couple seats.
You need to register as a member in the LFS website at www.lfs.com.my. If you are already a member, just log in and update your details.
Simply go to "Easy Booking" and select the date,movie title,cinema location, show times and preferred seats you want. next enter your payment details into our e-ticketing system to confirm your booking. You will receive an email confirming your booking, which includes your booking number and ID. You can collect your tickets from the designated LFS Cinemas Box Office.
Simply go to "Easy Booking" and select the date,movie title,cinema location, show times and preferred seats you want. next enter your payment details into our e-ticketing system to confirm your booking. You will receive an email confirming your booking, which includes your booking number and ID. You can collect your tickets from the designated LFS Cinemas Box Office.
You will receive a confirmation email containing your booking number and booking ID
Tickets can be collected from the box office of the respective cinema location you have booked your tickets at. Please bring along your booking number and booking ID along with your NRIC and the credit card used to make your online purchase.
If you have not yet completed your booking (i.e. you have not yet been given a booking number or received your confirmation by email) you can just close your browser window and start again.
However, if you have been given the booking number, your credit card will been processed and we are unable to provide you with a refund.
However, if you have been given the booking number, your credit card will been processed and we are unable to provide you with a refund.
please send us the following details to feedback@lotusfivestar.com and a member of our customer service team will contact you regarding this matter.
(Name, contact number and email address, along with the movie title, date and timing in question)
(Name, contact number and email address, along with the movie title, date and timing in question)
Please send us the following details to feedback@lotusfivestar.com and a member of our customer service team will contact you regarding this matter.
(Name, contact number and email address, along with the movie title, date and timing in question)
(Name, contact number and email address, along with the movie title, date and timing in question)
Please send us the following details to feedback@lotusfivestar.com and a member of our customer service teamwill contact you regarding this matter.
(Name, contact number and email address, along with the movie title, date and timing in question)
(Name, contact number and email address, along with the movie title, date and timing in question)
No, you cannot add additional seats to an existing booking. You will need to make another booking and purchase further seats, which will be subject to availability.
This is seating rule that we have implemented to benefit customers booking their tickets over the internet and prevent misuse of the internet ticket booking system.
Yes. you will be charged a booking fee of RM 0.50 for all credit transactions.
This fee covers the administration, development and maintenance required to provide this convenient service to our customers.
- Issues with air conditioning, seats, hall, lighting, electrical and/or plumbing
- Issues to projection equipment like session breakdown, sound system and/or subpar visual quality.
Please do WhatsApp us at 0379491881 or email at feedback@lotusfivestar.com for further assistance.
Yes. if you have purchased your ticket online, the designated seat will be held until your arrival and collection of your ticket.
Yes. Our e-ticketing site uses Entrust SSL security, which provides secure transmission of your private and credit card details over the Internet.
We limit the maximum number of tickets per transaction for security reasons in terms of credit card purchases.
After your booking is confirmed and paid for, no cancellations or refunds will be allowed. All tickets sold are non-returnable and non-refundable.